Privacy Policy

SYSTEM PRIVACY POLICY
Effective Date: February 16, 2026
Company: Hex Technology Consult Limited Company (“HexSchola”, “we”, “us”, “our”)
Website: hexschola.com
Apps: HexSchola mobile apps available on Android (Google Play Store) and iOS (Apple App Store) (together, the “Platform”)

This System Privacy Policy explains how HexSchola handles information across the Platform and our services generally. It is intended for school owners/administrators and institutional decision-makers.

1. Scope

This policy covers information processed:

  • When schools visit hexschola.com

  • When schools and users access the Platform (web and mobile)

  • When schools contact support or request demos, onboarding, or training

2. Roles and Responsibilities

  • Schools determine what records are entered into the Platform and who can access them.

  • HexSchola processes information to provide, secure, maintain, and support the Platform.

3. Information We Collect

We may process:

  • Account and organization details: school name, administrator details, roles, login credentials (secured), subscription/billing records (if applicable).

  • Platform usage and security data: IP address, device type, browser/app version, access logs, error/crash logs, audit logs (where enabled).

  • Support communications: messages, emails, call notes, tickets, attachments sent to support.

4. How We Use Information

We use information to:

  • Operate and maintain the Platform

  • Authenticate users and enforce access control

  • Provide onboarding, training, and support

  • Monitor performance, troubleshoot issues, and improve features

  • Prevent fraud, abuse, and security incidents

  • Comply with legal requirements

5. Cookies and Similar Technologies

On hexschola.com and the web Platform, we may use cookies for:

  • Site functionality and session management

  • Security

  • Basic analytics and performance improvements
    You can control cookies in your browser settings (some features may not work properly if disabled).

6. Sharing of Information

We may share information:

  • With the school’s authorized administrators (to operate the Platform)

  • With service providers (hosting, backups, messaging services, analytics, and support tools) only as needed to deliver the Platform

  • For legal/safety reasons if required by law or to protect users and the Platform

  • During business transfers (e.g., merger/acquisition) with appropriate safeguards
    We do not sell personal information.

7. Data Retention

We retain information as necessary to provide the Platform, meet legal obligations, maintain security, and resolve disputes. Schools may request data export subject to account status and applicable procedures.

8. Security

We apply reasonable administrative, technical, and organizational safeguards. No system is 100% secure; schools should use strong passwords, role-based access, and safe account practices.

9. Updates to This Policy

We may update this policy from time to time. Updates will be posted on hexschola.com and within the Platform where appropriate.

10. Contact Us

Hex Technology Consult Limited Company (HexSchola Support)
Email: support@hexschola.com
Telephone: +233(0)372020961
Mobile: +233(0)245340072 / +233(0)206555268
WhatsApp: +233(0)245340072
Office: First Floor, Sawuda Food Complex (Fatawu Bicycles), Nyohani Roundabout, Tamale NT-0084-3728