Effective Date: February 16, 2026

This policy applies to schools/institutions that pay for HexSchola plans or paid services.

1) Subscription Billing

• Charges are typically billed in advance (monthly/termly/annual) based on the plan selected or the invoice issued.

• Schools are responsible for maintaining valid payment arrangements.

2) Cancellation

• A school may request cancellation by contacting support@hexschola.com.

• Cancellation usually takes effect at the end of the current paid period unless otherwise agreed in writing.

3) Refunds

Unless required by law, payments are non-refundable once service for a billing period has started. However, we may approve refunds in limited cases such as:

• Duplicate charges

• Billing errors caused by our system

• Proven extended service downtime primarily caused by our systems (reviewed case-by-case)

If approved, refunds are processed to the original payment method and timing depends on the payment provider.

4) Non-Payment

If payments are overdue, access may be restricted or suspended after notice. Data handling after suspension follows our Terms and applicable procedures.

5) Contact

Email: support@hexschola.com
Telephone: +233(0)372020961
WhatsApp: +233(0)245340072